Administrative Office Procedures
Administrative Office Procedures Image

Administrative Office Procedures

Course Objectives / Learning Outcomes.

(i) To impart knowledge, skills and techniques to trainees for good administrative and office procedures and quality enhancement n service delivery to the satisfaction of management and stakeholders.
(ii) To ensure that trainees have mastered the procedures and techniques for immediate and future corporate benefits.
(iii) To assess trainees’ ability to comply with procedures and enable them to identify weaknesses and solutions for good office management.

Price: Rs 7,500

Duration: 12 Hours




Course Outine



1. Getting Started -An overview

  • Housekeeping Items
  • The Parking Lot
  • Objectives of course
  • Administrative challenges /opportunities

2. Why Your Office Needs Administrative Procedures

  • Business Continuity
  • Succession Planning
  • Internal and External Audit Requirements
  • Recovery Planning
  • Case Study/Review Questions

3. Gathering the Right Tools

  • Binder
  • Section Divider
  • Sheet Protectors
  • Cover to Cover Binders
  • Case Study/Review Questions

4. Identifying Procedures

  • Tracking Tasks for Some Days
  • Reach Out to Other Employees for Feedback/Ideas
  • Write Down Daily Tasks
  • Keep Track Using a Spreadsheet
  • Case Study/Review Questions

5. Top Five Procedures to Record

  • Use a Template to Stay Consistent from Track to Track
  • Be as Detailed as Possible
  • Use Bullet Points Instead of Paragraphs
  • Ask Someone to Execute the Procedure
  • Case Study/Review Questions

6. What to Include in Your Binder (I)

  • Phone Etiquette
  • Business Writing
  • Effective Time Management
  • Creating Meeting Arrangements
  • Case study/ Review Questions

7. What to Include in Your Binder (II)

  • Policy on Absences
  • Breaks
  • Salaries
  • Benefits
  • Benefits
  • Case Study/Review Questions

8. Organizing Your Binder

  • Create a Table of Contents
  • List Each Section (e.g. Accounting)
  • List Procedures in that Section
  • Keep Binder with changes
  • Case study/questions

9. What Not to Include in the Procedure Guide

  • Passwords
  • Identify Other Confidential Information Via Your Employer
  • Store Information in a Separate Folder Outside of the Guide
  • Find a Secure Location to Store
  • Case Study/Review Questions

10. Share Office Procedure Guide

  • Give Guide to Boss/Executive to Review
  • Inform Office Personnel of Procedure Guide
  • Place Guide in a Visible Area
  • Allow Office Personnel to Express Improvements/Updates if Needed
  • Case Study/Review Questions

11. Successfully Executing the Guide

  • Create a One Hour Meeting/Seminar for Employees
  • Stay Consistent with Procedures
  • Make Employees Aware of any Updated Changes
  • Keep Open to Improvements
  • Case Study/Review Questions

12. Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations


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