In this workshop, your team will apply UP’s principles and tools to solve service problems and build a culture of continuous improvement. This workshop does not focus on just customer service training with standard scripts and procedures. Rather, this is a highly interactive workshop to create practical, actionable, and scalable service education to achieve your service improvement goals.
Service Excellence Workshops is designed to suit your needs and objectives. Each workshop can be crafted and customized with a combination of proven service principles to address your issues, overcome your challenges, and achieve your most important service improvement goals.
Put an end to customer dissatisfaction. Eliminate bad experiences. Recover from existing problems.
Increase customer loyalty. Create greater value. Build long term relationships and partnerships.
Improve internal service. Increase employee engagement. Improve creativity and collaboration.
UP! Your Service enables organizations to quickly upgrade service performance and secure a sustainable advantage by building an Uplifting Service Culture.
The UP! Your Service methodology aligns, integrates and accelerates your activity in three essential areas: Service Leadership, Service Education, and The 12 Building Blocks of Service Culture. This proven approach leads to an action-oriented culture empowering everyone to delight customers and colleagues with consistently uplifting service.
UP! Your Service was founded by Ron Kaufman, one of the world’s most sought-after educators and thought-leaders who specializes in building superior and sustainable service cultures. Ron is the New York Times bestselling author of Uplifting Service and 15 other books on service, business and inspiration. Ron has been featured in Wall Street Journal, USA Today and theNew York Times. UP! Your Service works with a diverse clientele of businesses, associations and government agencies throughout the world.